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IMPORT
uPlayback imports audio and metadata from historical archives and live recording systems. We handle proprietary format conversions, ensuring full compatibility. Store your recordings on-prem, in the cloud, or both—using your own storage. Whether legacy or active systems, uPlayback adapts seamlessly, centralizing your data for easy access and compliance. Get rid of old hardware and expensive proprietary storage from your CCaaS provider.
SECURE
uPlayback ensures your recordings are fully secure, leveraging advanced encryption and access controls to protect sensitive data. All interactions are stored in your own centralized, compliant repository—on-prem, in the cloud, or both—ensuring only authorized users can access or manage recordings. With uPlayback, you can meet regulatory requirements, prevent unauthorized access, and maintain complete control over your audio data.
EXPLORE
Explore your recordings with advanced search and playback tools. Quickly locate specific interactions, whether audio, video, or chat, through an intuitive interface designed for speed and precision. With APIs for external applications, you can integrate uPlayback into your workflows, enabling seamless access and playback directly from other platforms. A single portal consolidates recordings from multiple brands, architectures, and legacy systems, providing a unified experience for accessing interactions.
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